Safe Families UK walks alongside families facing complex, often long-term challenges. Over time, case records grow into a deep well of notes, referral forms, support plans, reviews, observations, all stored in their MySQL-based system. But when a Family Support Manager (FSM) changes, picking up that story quickly and compassionately is hard. Important context can get lost in the detail.
That's where the Family Journey Copilot comes in: an AI-powered summarisation tool that gives FSMs a clear, concise, and sensitive overview of a family's journey so far, helping them pick up the story with care and insight.
At BUILD, the Safe Families is looking for help to create a working prototype that:
This tool will help the Family Support Managers during handover time, it will honour their work and the families they serve, reducing handover friction and ensuring no key detail gets missed. Longer-term, it could also support impact reporting and grant applications by generating case studies in natural language.